The Students’ Satisfaction of Online Learning Services
Keywords:
Satisfaction, Students, Online Learning, Al-Amin MBS
Abstract
The online learning era found significant momentum when the coronavirus was spreading globally. Innovation, creativity and online learning tools increased significantly and rapidly. All levels of education, from early childhood to university, were racing to provide online learning. This context made the satisfaction dimension of necessity that must be realized by schools/educational institutions. Measurement of satisfaction in learning services was related to five dimensions including reliability, responsiveness, assurance, empathy and tangible. This study aimed to look at the level of satisfaction and the factors that contribute to satisfaction of online learning during the covid-19 pandemic. This study used a qualitative approach with a survey research type based on quantitative descriptive data analysis. The results showed that the average level of satisfaction reached 75%. While, the contributing factors were methods and strategies, and also the discipline and feedback attitudes of the teachers.
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References
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Siswanto, S. (2016). Islamic Boarding School Education Quality Design. KARSA: Journal of Islamic Social and Culture, 23(2). https://doi.org/10.19105/karsa.v23i2.726
Srinawati, R., & Achmad, F. (2020). The Influence of Teacher Discipline on Students' Learning Motivation at Madrasah Ibtidaiyah Muhammadiyah Labakkang. MOMENTUM : Social and Religious Journal, 9(1). https://doi.org/10.29062/mmt.v9i1.77
Sutanta, E. (2014). Concept and Implementation of E-learning. DASI Journal, STMIK AMIKOM Yogyakarta.
Usman, MI (2013). Islamic Boarding School as an Islamic Educational Institution. Al Hikmah.
Utami, PS (2016). The Influence of Learning Styles and Learning Methods on Social Studies Learning Outcomes of Middle School Students. Journal of Education and Learning Dimensions.
Wicks, A., & Roethlein, C. (2009). A Satisfaction-Based Definition of Quality. Journal of Business & Economic Studies.
Yatimah, D., Adman, A., & Solihin, S. (2019). Application of the PAIKEM Method to Improve Learning Outcomes. https://doi.org/10.2991/iciir-18.2019.10
Zamry, AD, & Nayan, S. (2020). What Is the Relationship Between Trust and Customer Satisfaction ? Journal of Undergraduate Social Science and Technology, 2(2).
Akhiruddin, K. (2015). Islamic Educational Institutions in the Archipelago. TARBIYA Journal.
Ali, M. (2016). Dissecting Muhammadiyah Educational Goals. Profession: Journal of Islamic Studies, 17(01). https://doi.org/10.23917/profetika.v17i01.2099
Astuti, DSAA. N. (2014). Implementation of PAIKEM Strategy to Improve Student Activities and Learning Outcomes. In Cell. https://doi.org/10.1016/j.cell.2009.01.043
Bakir, AH, & Setiawan, BA (2021). The Influence of Work Ethic on Teacher Performance and Its Impact on Student Achievement at SMP Muhammadiyah 1 Jember. TARLIM : JOURNAL OF ISLAMIC RELIGIOUS EDUCATION, 3(2). https://doi.org/10.32528/tarlim.v3i2.3946
Chaeruman, UA (2018). Encouraging the Implementation of E-Learning in Schools. Technodic Journal, 12(1). https://doi.org/10.32550/teknodik.v12i1.417
Darnita, IK, Marhaeni, AAIN, & Candiasa, M. (2014). The Influence of the Use of Online Teaching Materials on TIKOM's Learning Achievement with Covariable Learning Activities of Class VIII Students of SMP Dwijendra Gianyar. Ganesha Journal of Basic Education, 4(1).
Dedi Prestiadi, Wahyu Hardyanto, SEPP (2015). Implementation of Total Quality Management (TQM) in Achieving Student Satisfaction. Educational Management, 4(2).
Firman, F., & Rahayu, S. (2020). Online Learning in the Midst of the Covid-19 Pandemic. Indonesian Journal of Educational Science (IJES), 2(2). https://doi.org/10.31605/ijes.v2i2.659
Ghufron, MN (2020). Online Learning Satisfaction: Does Learning Style Matter? QUALITY, 8(1). https://doi.org/10.21043/quality.v8i1.7508
Goh, CF, Leong, CM, Kasmin, K., Hii, PK, & Tan, OK (2017). Students' experiences, learning outcomes and satisfaction in e-learning. Journal of E-Learning and Knowledge Society, 13(2). https://doi.org/10.20368/1971-8829/1298
Handayani, L. (2020). Advantages, Constraints and Solutions of Online Learning During the Covid-19 Pandemic: An Explorative Study at SMPN 3 Bae Kudus. JOURNAL Industrial Engineering & Management Research (JIEMAR), 1(2).
Hanifah, H., Susanti, S., & Adji, AS (2020). Behavior and Characteristics of Learners Based on Learning Objectives. MANAZHIM, 2(1). https://doi.org/10.36088/manazhim.v2i1.638
Hefni, M. (2012). The Collapse of State Hegemony in Determining the Islamic Boarding School Curriculum. KARSA: Journal of Social and Islamic Culture, 19(1).
Ibrahim, A. (2018). The Influence of Learning Methods and Learning Independence on History Learning Outcomes at SMA Negeri 1 Parung. Journal of Historical Education, 7(1). https://doi.org/10.21009/jps.071.02
Jatmoko, D., & Faizun, M. (2020). Student Perceptions of Online Learning Services in the Covid-19 Pandemic Period Surya Education Journal of Education (JPSE), 6(1). https://doi.org/10.37729/jpse.v6i1.6495
Koko, K. (2020). Implementation of the Conception of PAI Learning Objectives to Face the Revolutionary Era 4.0. EduTeach : Journal of Education and Learning Technology, 1(2). https://doi.org/10.37859/eduteach.v1i2.1964
Kotler, P, and G. Armstrong, (2009). Marketing Principles Volume 2 Edition 12 Jakarta : PT. Erlangga.
Lovelock, C., Wirtz, J., & Mussry, J. (2011). Marketing of Human Services, Technology, Indonesian Perspective Strategy Volume 1 Seventh Edition. Jakarta : PT. Erlangga.
Makinuddin, M. (2015). Formulation of Competencies and Learning Objectives. Miyah, X(January).
Mawardi, A. (2017). Study of educational thought kh. Ahmad Dahlan. TARBAWI: Journal of Islamic Religious Education, 1(2). https://doi.org/10.26618/jtw.v1i2.362
Mulatsih, B. (2020). Application of Google Classroom, Google Forms, and Quizizz Applications in Chemistry Learning During the Covid-19 Pandemic. Journal of Teacher's Scientific Work, 5(1).
Mulders, M., & Mulders, M. (2020). Customer Satisfaction. In 101 Management Models. https://doi.org/10.4324/9781003022022-33
Mushollin. (2014). The curriculum of the Muilah Islamic Boarding School. NUANSA: Journal of Islamic Religious and Social Science Research, 11(1).
Najib, A. (2018). Patterns Of Islamic Education Moderation In Indonesian History. Religious Didactics, 6(1). https://doi.org/10.30762/didaktika.v6i1.1097
Nasir, A. (2017). The Influence of Teacher Discipline on Learning Achievement. TARBAWI: Journal of Islamic Religious Education, 1(1). https://doi.org/10.26618/jtw.v1i1.349
Prasetya, TA, & Harjanto, CT (2020). The Effect of Online Learning Quality and Student Satisfaction Levels on Learning Outcomes During the Covid19 Pandemic. Technology and Vocational Education, 17(2).
Priyono. (2018). The implementation of PAIKEM (Active, innovative, creative, effective, and exiting learning) and conventional learning methods to improve student learning results. Journal of Social Studies Education Research. https://doi.org/10.17499/jsser.65763
Pujilestari, Y. (2020). The Positive Impact of Online Learning in the Indonesian Education System After the Covid-19 Pandemic Is.
Puspita, AMI (2018). The Influence of Contextual-Based Thematic Teaching Materials on Student Learning Activities. Journal of Basic Education Innovation, 3(2). https://doi.org/10.22236/jipd.v3i2.70
Rahayu, PA (2018). Progressive Education in Islam: (Comparative Study of Educational Goals of Kh. Ahmad and Muhammad Iqbal. Thesis of Muhammadiyah University of Surakarta.
Rusdi, T. (2018). Islamic Education Service Management. PALAPA, 6(1). https://doi.org/10.36088/palapa.v6i1.54
Setiawan, BA (2018). Level of Customer Satisfaction with Education Services at SD Integral Lukman Al-Hakim Jember. Tarlim : Journal of Islamic Religious Education, 1(2), 73. https://doi.org/10.32528/tarlim.v1i2.1702
Siswanto, S. (2016). Islamic Boarding School Education Quality Design. KARSA: Journal of Islamic Social and Culture, 23(2). https://doi.org/10.19105/karsa.v23i2.726
Srinawati, R., & Achmad, F. (2020). The Influence of Teacher Discipline on Students' Learning Motivation at Madrasah Ibtidaiyah Muhammadiyah Labakkang. MOMENTUM : Social and Religious Journal, 9(1). https://doi.org/10.29062/mmt.v9i1.77
Sutanta, E. (2014). Concept and Implementation of E-learning. DASI Journal, STMIK AMIKOM Yogyakarta.
Usman, MI (2013). Islamic Boarding School as an Islamic Educational Institution. Al Hikmah.
Utami, PS (2016). The Influence of Learning Styles and Learning Methods on Social Studies Learning Outcomes of Middle School Students. Journal of Education and Learning Dimensions.
Wicks, A., & Roethlein, C. (2009). A Satisfaction-Based Definition of Quality. Journal of Business & Economic Studies.
Yatimah, D., Adman, A., & Solihin, S. (2019). Application of the PAIKEM Method to Improve Learning Outcomes. https://doi.org/10.2991/iciir-18.2019.10
Zamry, AD, & Nayan, S. (2020). What Is the Relationship Between Trust and Customer Satisfaction ? Journal of Undergraduate Social Science and Technology, 2(2).
Published
2021-10-14
How to Cite
Sofyan Rofi, Bahar Agus Setiawan, & Tri Endang Jatmikowati. (2021). The Students’ Satisfaction of Online Learning Services. Jurnal Pendidikan Islam Indonesia, 6(1), 1-15. https://doi.org/10.35316/jpii.v6i1.325
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