Tantangan Pengelolaan Perguruan Tinggi Pesantren yang Bermutu dalam Revolusi Industri Keempat
Keywords:
higher education, pesantren, industry 4.0, quality management
Abstract
Higher education in Pesantren gain its competitive advantage through reputation of Pesantren. A development of the Higher Education is built on tradition of Pesantren which often contradict with modern trend. The goal to develop a quality higher education in Pesantren requires the institution to adjust with external environment about its concept and infrastructure. The adjustment is acted hierarcically from its quality policy to work instruction of day-to-day management.
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References
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Kotler, P. (2000). Marketing Management. New Jersey: Printice Hall, inc.
Lee, R.G., & Dale, B.G. (1998). Policy Deployment: Examination of the Theory. International Journal of Quality & Reliability, Vol. 15 No. 5.
Lomax, W. (2006). CIM Coursebook 6/7 Analysis and Evaluation. Burlington, MA: Elsevier, Ltd.
Lovelock, C. (1988). Managing Service Marketing: Operations and Human Resources. London: Prentice-Hall International, inc.
Mintzberg, H. (2001). the Rise and Fall of Strategic Planning: Reconceiving Roles for Planning, Plans, Planner. New York: the Free Press.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implication for Future Research. Journal of Marketing, 49 (fall).
Vaidya, S., Ambad, P., & Bhosle, S. (2018). Industry 4.0 - A Glimpse, Procedia Manufacturing 20 (2018) 233-238
Walker, D. (1990). Customer First: A Stretegy for Quality Service. Aldershot: Gower.
Young, J. K. (2000). A Multidimensional dan Hierarchical Model of Service Quality in the Participant Sport Industry. Ohio: Unpublished doctoral dissertation, The Ohio State University.
Zeithaml, V. A., Parasuraman, A., & Berry, L. (1988). Delivering Quality Service: Balancing Customer Perceptions and Expectation. New York: The Free Press.
Arnauld, E. J., Price, L.L., Zinkhan, G. M. (2002), Consumers, New York, NY: Mc-Graw-Hill Higher Education.
Baygin, M., & Yetis, H., Karakose, M., & Akin, E. (2016). An effect analysis of industry 4.0 to higher education. conference paper. 1-4. 10.1109/ITHET.2016.7760744.
Brown, T.J., Churchill, G.A., & Peter, J.P. (1993). Improving the Measurement of Service Quality. Journal of Retailing. 69(1), 127-139.
Bush, T., & Coleman, T. (2000). Manajemen Strategis Kepemimpinan Pendidikan. Yogyakarta: IRCiSoD.
Certo, S.C., & Peter, J.P. (1990). Strategic Management: A Focus on Process. New York: McGrow-Hill.
Cronin, J., & Taylor, S.A. (1992), Measuring Service Quality: A Reexamination and Extension, Journal of Marketing, Volume: 56 issue: 3, page(s): 55-68
Eureka, W.E., & Ryan, N.E. (1990). The Process-Driven Business: Managerial Perspectives on Policy Management. Dearborn, USA: ASI Press
Grönroos, C. (1990). Service Management and Marketing: Managing the Moments of Truth in Service Competition. Singapore: Maxwell MacMillan.
Hunger, J.D., & Wheelen, T.L. (2003). Manajemen Strategis. Jogjakarta: Penerbit Andi
Hutchins, J. (2003). Hoshin Kanri: The Strategic Approach to Continuous Improvement. London: Gower.
Izutsu, T. (2002). Relasi Tuhan dan Manusia: Pendekatan Semantik terhadap alQur’an. Yogyakarta: Tiara Wacana.
Kagermann, H., Lukas, W.D. & Wahlster, W. Industrie 4.0: Mit dem Internet der Dinge auf dem Weg zur 4. Industriellen Revolution. VDI nachrichten, 1 April 2011, no. 13
Kast, F.E., & Rosenzweig, J.E. (1979). Organization and Management. New York: McGraw-Hill
Kotler, P. (2000). Marketing Management. New Jersey: Printice Hall, inc.
Lee, R.G., & Dale, B.G. (1998). Policy Deployment: Examination of the Theory. International Journal of Quality & Reliability, Vol. 15 No. 5.
Lomax, W. (2006). CIM Coursebook 6/7 Analysis and Evaluation. Burlington, MA: Elsevier, Ltd.
Lovelock, C. (1988). Managing Service Marketing: Operations and Human Resources. London: Prentice-Hall International, inc.
Mintzberg, H. (2001). the Rise and Fall of Strategic Planning: Reconceiving Roles for Planning, Plans, Planner. New York: the Free Press.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implication for Future Research. Journal of Marketing, 49 (fall).
Vaidya, S., Ambad, P., & Bhosle, S. (2018). Industry 4.0 - A Glimpse, Procedia Manufacturing 20 (2018) 233-238
Walker, D. (1990). Customer First: A Stretegy for Quality Service. Aldershot: Gower.
Young, J. K. (2000). A Multidimensional dan Hierarchical Model of Service Quality in the Participant Sport Industry. Ohio: Unpublished doctoral dissertation, The Ohio State University.
Zeithaml, V. A., Parasuraman, A., & Berry, L. (1988). Delivering Quality Service: Balancing Customer Perceptions and Expectation. New York: The Free Press.
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